FAQs

What countries do you deliver to?
map of the countries we deliver to

This is our Canada website - https://snagtights.ca - and from this website you can order for delivery to Canada. If you want to order for delivery to the US please go to our dedicated US website - https://snagtights.us 

If you want to order delivery to Australia please go to our dedicated Australian website -
https://snagtights.com.au

For delivery to the EU please go to one of our dedicated European websites -
https://snagtights.eu (English)
http://snagtights.de (Deutsche)
https://snagtights.es (Español)
https://snagtights.fr (Français)
http://snagtights.nl (Nederlands)

For delivery anywhere else please go to our main website -
https://snagtights.com

When will you despatch my order/pre-order?

Once we have shipped them the time they take to arrive will depend on which delivery option you chose. We currently don't despatch on weekends or public holidays, but we are hoping to start doing this soon.

Pre-orders

We often offer products on pre-order which allow you to secure your pair. The product will state what the pre-order window is. After the pre-order window closes, it usually takes 6-8 weeks for us to make your product and dispatch it.
If you have any pre-order items in your order, we'll hold your full order until the stock arrives unless you tell us to split your order.

How long does delivery take?

We post your Snags from Holland, which is taking a bit longer than usual because of COVID. On average your order should arrive within 14 days, but sadly it can take up to 33 days to arrive. We are doing our best to reduce delivery times.

How much is delivery?

We know how annoying shipping charges are and we are constantly trying to get you the cheapest shipping we can. Wherever we can we use postal delivery rather than couriers - this does mean the price you pay is based on the weight of the order, but overall it gives us the lowest cost for an average order.

Standard tracked delivery starts from $19.49 with all the taxes and duties covered.

Prices may increase depending on the number of items you order.

Can I cancel my order?

You can cancel your order at any time before your tights are dispatched just by emailing us on hello@snagtights.com. After you receive your tights you can cancel for up to 14 days by just sending us back your unused tights. Unfortunately we can't accept cancellations if you've tried on the tights.

Can I return/exchange them?

If you're not 100% satisfied with any aspect of our product or service, you can return your unworn item to us within 28 days of purchase for an exchange or full refund including your original shipping costs.

To process a return or exchange, just drop us a message at returns@snagtights.com and we'll send you instructions. Please note that you will be liable for return shipping costs (and remember to keep proof of postage!)

Hygiene is really important to us and our customers so some items cannot be returned, including:

  • - Tights are intimates like underwear and cannot be returned once tried on.
  • - Swimwear - if the hygiene seal is not intact or any labels have been broken / removed.

None of this affects your statutory rights.

It's OK to try an item on like you would in a shop (except our tights), but please don't actually wear it out. If an item is returned to us damaged, worn or in an unsuitable condition, we won't be able to give you a refund and we may have to send it back to you (and ask you to cover the delivery costs). All items are inspected on return. In order to receive a full refund, all items must be returned to us unworn/unused and in the same condition you received them with their original packaging and all tags and labels.

Returned items are your responsibility until they reach us, so make sure they're packed up properly and can't get damaged on the way! Always ensure that you get proof of postage in case you need to contact us about your return.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at returns@snagtights.com

Why are some products on preorder?

Some of our really popular products sell out quite quickly and we wanted to make sure nobody missed out. We're offering popular items on pre-order so that you can secure your pair.  When the item arrives in the Snag warehouse, we'll ship it straight out to you. This can take anywhere between 2 to 4 weeks. If the item comes back into stock sooner, any pre-orders will be fulfilled right away. We'll send you an email when your order is out the door!

The product page will let you know if an item is available for pre-order and we'll also let you know in the confirmation email which items are pre-order. You can order currently available items with pre-order items. We will be holding all orders that contain a pre-ordered item. 

We understand this is a shift in the way we operate, but we’re committed to sustainability and ethics and splitting orders into a few different parts has really increased our carbon footprint.

It’d be awesome if you could help us with this by waiting, but should you wish your order to be split and the in stock items sent to you, we can arrange this for you.

If you need to change any information on your pre-order please send us an email at hello@snagtights.com.

What are your products made out of?

Our tights are made from 88% polyamide, 10% elastane and 2% cotton.

Our wool tights are 50% merino wool, 40% polyamide and 10% elastane. We only use ethically sourced wool from New Zealand.

Our Leggings are made from 69% Ecovero Viscose, 26% Recycled Polyamide, 5% Elastane. Ecovero Viscose generates 50% less emissions and water impact than generic viscose.

How do I care for my tights?

We recommend washing them on their own for the first time and washing them before wearing as the colour - does not always but - may transfer. Officially you should hand wash them using a 'non-aggressive' detergent (although why anyone would ever want an aggressive detergent is beyond us!). As busy people, we usually just stick them in a 40-degree wash inside a pillowcase or lingerie bag. Please do take care when drying them though - squeeze dry only and avoid direct heat, as it can degrade the stretch.

Who are you?

Snag Tights is a trading name of Snag Group Ltd. We are a registered Scottish company. Our registration number is SC572528, and our registered address is Unit 4 Drummond Square, Brucefield Industrial Estate, Livingston, Scotland, EH54 9DH. Snag was founded by Brie Read and you can contact her on brie@snagtights.com

What do you do with my data?

We keep your name, address and contact details like phone and email on our system to help us provide you with a better service and deal with any problems you might have with your order or products. We may use the email address you give us to contact you if there is a problem with your order, but we don't send marketing emails.

When you visit our website, we use third-party services from Google Analytics and Facebook to collect standard internet log information and details of visitor behaviour patterns. We do this to find out such things as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not provide Google or Facebook with any of the personal data that you provide to us.

We will not share your information with any third parties for the purposes of direct marketing. We will share your information with the companies that help us provide our services to you, such as delivery companies. These companies will only use the information we give them for the purpose of fulfilling the service you have requested.

We do not store any payment details or credit card details you use for your purchase - that's all securely handled by the payment providers we use. If you ever want us to get rid of the personal information you've given us please just contact us using the details below and we'll be happy to do so.

Intellectual Property

All of the trademarks, and logos displayed on this web site (the ‘Trademarks’) are registered and unregistered trademarks of Snag Group Limited, or are trademarks and logos which Snag Group Limited has been authorised to use and/or display on its website. Unauthorised use of any of the trade marks and logos appearing on this website is not permitted.

Copyright

Snag Group Limited owns all of the copyright and other intellectual property rights, including but not limited to design rights, in our website and in the material appearing on our website, or is authorised to use such intellectual property by the owners thereof. All rights in the intellectual property appearing on this website are reserved. Permission to use, copy, and distribute content from this website is hereby granted for non- commercial use only, provided that the above copyright and relevant trademark notice appear in all copies and that the name of Snag Group Limited is not used in advertising or publicity pertaining to distribution of this information without specific, written prior permission of Snag Group Limited.

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